Shipping and Delivery

Consignments entrusted to Dharohar Logistics Private Limited (Dharohar Logistics) by you (hereinafter referred to as consignor) for shipment/transportation on agreed terms and conditions as specified below :

The consignor acknowledges that the terms and conditions will be binding on the consignor and Dharohar Logistics Private Limited.

The consignor warrants that he is the owner or the authorized agent of the owner of the goods / articles transported and accepts these present terms and conditions.

The consignor warrants to Dharohar Logistics Private Limited that the description of the consignment/goods/articles as noted on this consignment note confirms accurately to the actual content thereof and it does not contravene the provisions of the Indian Postal Act or any other applicable law.

It is expressly understood by the Parties that all shipments agreed to be delivered by Dharohar Logistics Private Limited are on "SAID TO CONTAIN BASIS" i.e. Dharohar Logistics Private Limited shall be under no obligation to verify the description and contents of the shipments declared by the consignor. The consignor shall undertake to make proper, true, fair, correct and factual declaration regarding description and value of Shipments.

Dharohar Logistics Private Limited shall have the right to open / inspect the consignment at the time of booking or during transit.

At the time of booking parcels, the consignor will be required to provide a declaration stating the value of the consignment and the detailed description of materials in the consignment and the same shall be binding on the consignor.

Dharohar Logistics Private Limited reserves the right to alter, at any point of time, in its sole discretion, the terms and conditions pertaining to any promotions, offers and discounts offered to the consignor at the time of booking the order.

Dharohar Logistics Private Limited also reserves the right, at any point of time, in its sole discretion, to set restrictions on the use of a coupon code including but not limited to :

The maximum amount of discount applicable

The number of times a coupon code can be redeemed

Whether a coupon code is applicable on Mobile or Web or both

Notwithstanding any other terms and conditions provided herein, it is agreed by the consignor that it shall not book any consignment/goods which are commercial in nature and while booking the consignment/goods for shipment, the consignor shall confirm with the non-commercial nature of the consignment. In the event, if the consignor confirms with the non-commercial nature of the consignment and at a later stage the consignment is found to be commercial in nature, then Dharohar Logistics Private Limited shall at its sole discretion forfeit/dispose off such consignment, return the consignment with cost and a penalty as per its policy with regard to misleading nature of the consignment /goods.

Dharohar Logistics Private Limited will use the consignor / consignee information as shared, to update and inform the consignor / consignee through SMS, Whatsapp and/ or email regarding the delivery status of the product and obtain feedback from the consignor / consignee regarding the said service only so as to improve the customer experience with Dharohar Logistics Private Limited. Further, Dharohar Logistics Private Limited or its affiliates may share promotional information or offers regarding the services provided by Dharohar Logistics Private Limited only at the option of the user and at all times the user shall be in its right to opt out from receiving such information.

Consignors will be solely liable for the details entered at the time of booking a shipment and will also be required to upload a government approved ID card. Dharohar Logistics Private Limited does not bear any liability for the said information.

All shipments are booked by Dharohar Logistics Private Limited in good faith in respect of the contents thereof. The consignment shall not contain any items or materials which are prohibited/ banned, dangerous, hazardous or considered contraband by any applicable law. In the event of the shipment containing any items or material as aforesaid, the consignor agrees and undertakes to fully indemnify Dharohar Logistics Private Limited for any loss, damages, costs, expenses, penalties, fines, liability thereof by Dharohar Logistics Private Limited with regard to the said item or material. Further, consignor agrees to indemnify and hold the Dharohar Logistics Private Limited harmless for any loss, damages, costs, expenses, penalties, fines, liabilities, of any nature whatsoever incurred or suffered by Dharohar Logistics Private Limited due to any acts or omissions, breach of applicable law and/ or customer/ third party claims solely attributable to the consignor.

Weekend days, holidays, bank holidays, delays caused by security reasons, force majeure events or any other delay beyond Dharohar Logistics Private Limited’s reasonable control will not be considered as part of door to door delivery TATs/timelines. The route and the method by which Dharohar Logistics Private Limited transports shipments shall be its sole discretion.

The consignor shall not book any consignment containing any of the following items - fragile items, highly perishable food items, LEDs, LCDs, plasma, OLED and any kind of television screens, liquid product, livestock, perishables, live plants, flammable items (firecrackers, oil cans, adhesives, paint cans), explosives (arms, ammunition, fireworks, flares, gunpowder, airbag inflators), fire extinguishers, platinum, gold, silver, artificial jewelry, gem, precious, semi-precious metals or stones in any form including bricks, alcohol/tobacco/ medicines/drugs/poisonous goods, toxic and infectious items, high capacity batteries such as car batteries, generator batteries, machinery parts containing oil, grease, fuel or batteries, corrosive items (acids, chemicals), radioactive material, Indian postal articles such as stamps and articles like coins, banknotes, currency notes, Sodexo or securities of any kind payable to bearer, traveler’s cheques, gambling devices, lottery tickets, pornographic material, dry ice used for packaging or temperature control, organs or body parts, any diagnostic specimens, and other items considered contraband under the Indian Postal law (“Notified Items”).

Further, consignors will not hand over any secure documents including but not restricted to education certificates, passport, Aadhar Cards, bank statements, credit cards, debit cards, bank cheques and / or currency items, passports amongst other documents- (“Restricted Documents”). Dharohar Logistics Private Limited is not licensed to carry Restricted Documents and shall have no liability in such cases if such documents are handed over for delivery by the consignor.

Pick up Cut off timings: The pick-up requests raised prior to 2 pm will be attempted for pick up on the same day, whereas the pick-up requests raised post 2 pm will be attempted for pick up on the next working day.

The consignor must inform Dharohar Logistics Private Limited before the scheduled pick-up in case of their unavailability at the scheduled time.

In case of 3 failed pickup attempts, the pick-up request will be canceled by Dharohar Logistics Private Limited, and the refund will be processed to the original mode of payment by Dharohar Logistics Private Limited subject to the bank’s refund guidelines. . Please refer to the claim section for further details.

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the consignee’s address as provided by the consignor but not necessarily to the named consignee personally. Shipments to addresses with a central receiving area will be delivered to that area only.

If the consignee refuses delivery or the shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or if the consignee is not reasonably identified or located, Dharohar Logistics Private Limited will make reasonable efforts to return the shipment to the consignor’s address at the consignor’s cost only. If Dharohar Logistics Private Limited is unable to return the said shipments due to reasons attributable to the consignor alone or due to any reason beyond the control of Dharohar Logistics Private Limited, the shipment may be released, disposed of by Dharohar Logistics Private Limited, without incurring any liability/penalty whatsoever in this regard. Further, Dharohar Logistics Private Limited will bear no liability for the same towards the consignor or any third party.

Unless and until otherwise specified, the delivery shall be made at the address mentioned in the consignment.

In the event of a failed pickup, the entire logistics charge / booking amount shall be refunded to the consignor’s original mode of payment within 15 working days.

In the event of non-delivery of a shipment, the consignor can opt for the shipment to be returned. Consignors will be liable Dharohar Logistics Private Limited reserves for the reverse movement charges. For the same, the return address is set as the same address registered as the sender’s/consignor’s address at the time of booking.

The consignee of the shipment may give special instructions to deliver the Shipment to another location other than consignee’s address (for example to a neighboring address or another drop off location) or the consignee may indicate their wish to collect the Shipment from a location approved by Dharohar Logistics Private Limited, only if the same is agreeable to Dharohar Logistics Private Limited. These special delivery instructions, will incur additional charges and the following provisions shall apply:

a. The provision of any delivery receipt on which the alternative delivery location is listed shall constitute proof of delivery of the shipment.

b. Dharohar Logistics Private Limited shall not be liable for any loss, damage or delay in any way specifically as a result of its performance of customer is / consignee is special delivery instructions

The consignee may authorize Dharohar Logistics Private Limited and Dharohar Logistics Private Limited may accept to the following

a. to leave shipments without signing the acknowledgment of receipt at the delivery address due to the unavailability of any individual to collect the shipment.

b. to deliver in the letterbox/locker box In such cases, Dharohar Logistics Private Limited will provide proof of delivery, on request, and will not be held liable for any loss or damage of any shipment.

Weight: If found that the actual weight of the shipment is more than the designated value mentioned at the time of booking, Dharohar Logistics Private Limited may contact the consignor to collect the deficit amount. Dharohar Logistics Private Limited will be at liberty to return the shipment if Dharohar Logistics Private Limited does not hear from the consignor or the balance payment is not made within 3 working days by the consignor. The decision of Dharohar Logistics Private Limited in this regard will be final and binding.

It is not possible to entertain any request for updating the delivery address once the shipment leaves the city of origin. However, consignors can make a change of contact details if duly communicated to Dharohar Logistics Private Limited through the support ID. Any change in such information may lead to increasing the delivery timelines which will be the sole liability and responsibility of the consignor alone. Dharohar Logistics Private Limited reserves its right to refuse the booking of any consignment without assigning any reason whatsoever.

The consignor shall be solely responsible for all costs and expenses (GST, excise and other charges leviable by the Central / State / Local governments) and also for all costs consequent to any penalty, action, proceedings in relation to the consignment. The aforesaid costs and charges and all other levies and duties shall be payable by the consignor failing which Dharohar Logistics Private Limited shall be within its rights to withhold the delivery of the consignment or forfeit the consignment entirely if required.

Dharohar Logistics Private Limited reserves the right to refuse delivery of consignment if proper acknowledgment, such as, signature, government ID card if required etc. is not given by the consignee. Further, the consignor is required to share the address of the consignee given along with the pin code and the telephone number to enable prompt delivery and easy identification.

The consignor understands and accepts that the shipment shall be carried by Dharohar Logistics Private Limited from the point of booking to the delivery address based on the address and pin code of the consignee along with the correct credentials of the consignee. For any rerouting / redirection, the consignor shall be liable to pay additional charges as applicable.

The consignor has agreed to obtain the services of Dharohar Logistics Private Limited at the consignor's own risk.

While Dharohar Logistics Private Limited will endeavor to exercise its best efforts to provide expeditious delivery of the consignment in accordance with regular delivery schedules, Dharohar Logistics Private Limited shall not under any circumstances be liable for delay or for consequences arising out of delay of the said consignment, regardless of the cause for delay.

Dharohar Logistics Private Limited shall not be liable for any delay in pickup, mis-delivery, non-delivery or loss or damage to it caused on account of an act of God, force majeure and or circumstances like strikes, riots, political and other disturbances or accidental fire, accident of vehicle carrying the goods explosions or any other cause reasonably beyond the control of Dharohar Logistics Private Limited.

The consignor should ship only a single package per airway bill number. If the consignor hands over multiple packages against a single airway bill number, Dharohar Logistics Private Limited will not be liable for losses, damages or delays. In such a case Dharohar Logistics Private Limited reserves the right to cancel the pick up at doorstep and Dharohar Logistics Private Limited’s decision will be final and binding.

Parcels moved via Surface (road) mode:

a. Cannot exceed 50 kgs in charged weight.

b. Dharohar Logistics Private Limited calculates charged weight as higher of:

o Volumetric weight - which is calculated as LxBxH (in cm) /4500.

o Dead Weight - physical weight of the parcel as measured by a standard weighing scale.

The parcel is usually moved as per the mode of transport selected by the consignor at the time of booking. However, Dharohar Logistics Private Limited reserves the right to change the mode of transport basis rules and restrictions of delivery. Parcel moved via express mode :

a. The package, including the weight of the packaging, must not weigh more than 10kg in total, whether it's based on its actual weight or its volume.

b. The length, width, or height of the package, including its packaging, cannot be greater than 50cm in any dimension.

c. The contents of the parcel permitted for express movement are further restricted to not contain any Notified Items or Restricted Documents. If these items i.e., any Notified Items or Restricted Documents are found in the consignments booked for Express movement, the items might be forfeited, disposed off or moved via Surface without any pre-notification or liability of Dharohar Logistics Private Limited.

Dangerous Products

o Oil-based paint and thinners (flammable liquids)

o Industrial solvents

o Insecticides, garden chemicals (fertilizers, poisons)

o Lithium batteries

o Magnetized materials

o Machinery (chain saws, outboard engines containing fuel or that have contained fuel)

o Fuel for camp stoves, lanterns, torches or heating elements

o Automobile batteries

o Infectious substances

o Any compound, liquid or gas that has toxic characteristics

o Bleach

o Flammable adhesives

o Arms and ammunition

o Dry ice (Carbon Dioxide, Solid)

o Any other material suspected potential dangerous for movement by air

Restricted Items

o Precious stones, gems and jewelry

o Uncrossed (bearer) drafts / cheques, currency and coins

o Poison

o Firearms, explosives and military equipment.

o Hazardous and radioactive material

o Foodstuff and liquor

o Any pornographic material

o Hazardous chemical item

o Any other item deemed unfit for air movement

Any claim (including for loss or damage) in respect of the consignment shall be made in writing within three (3) days from the date of receipt and sent to direct.support@Dharohar Logistics Private Limited.com. In the case of damaged shipments, the consignor and / or consignee needs to share 3 photos of the damaged shipment and packaging along with the description of the damage. In absence of any such claims, made within the period stipulated here, Dharohar Logistics Private Limited shall not be liable for the same.

When claiming for refund against a loss or damage, the consignor must verify his / her identity as the original sender/consignor of the parcel. Dharohar Logistics Private Limited may ask for relevant information to identify credibility in this case. In case credibility is not established by Dharohar Logistics Private Limited, the refund request will not be entertained.

Dharohar Logistics Private Limited will be liable to compensate for any loss or damage of a shipment (not containing any Notified Items or Restricted Documents) in transit to the extent Rs 2,000/- (Rupees Two Thousand Only) for all shipments not covered by Dharohar Logistics Private Limited Protect.

In case a shipment is covered by additional coverage offered by Dharohar Logistics Private Limited Protect, compensation for loss or damage will be done in accordance with the Dharohar Logistics Private Limited Protect plan as provided herein below, calculated based on the declared value of the contents at the time of booking.

Reverse liability - In the event of mis-declaration of the product where the product causes damage to itself or any other related goods while under carriage, the consignor shall be liable for any damages related to the product including consequential damages.

Void liability - In the event of mis-declaration of the product, Dharohar Logistics Private Limited shall not be liable for either the logistics charge nor the declared value of goods nor the mis-shipment penalty of Rs. 2,000/- and will be in it’s right to forfeit such shipment.

Under no circumstances will Dharohar Logistics Private Limited or any of its director, officer, employee, agent or contractor be liable to the consignor or consignee for any indirect, incidental, consequential, special or exemplary losses or damages, mis-delivery, non-delivery of consignment for any reason whatsoever. More particularly, Dharohar Logistics Private Limited shall not be liable for any loss of income, profits, interests and other consequential losses.

Refund period - All claims and refunds shall be resolved within 30 - 45 working days from the day the claim has been raised. The decision of Dharohar Logistics Private Limited in this regard will be final and binding.

In case the consignor is contacted by Dharohar Logistics Private Limited for furnishing additional details required to process compensation payout towards loss or damage of the shipment (in accordance to the liability limit only), Dharohar Logistics Private Limited will not be liable for payment if the details requested are not provided within 14 calendar days from the date on which the initial e-mail is sent to the consignor. The additional details requested may include (but are not limited to) photos to prove damage to the shipment and / or bank details of the consignor to which the payout needs to be credited.

Blocking of access - The consignor acknowledges and agrees that Dharohar Logistics Private Limited may block his/her access to its services, in whole or in part, at any time and for any reason, at Dharohar Logistics Private Limited's sole discretion, without prior notice or liability. Such reasons may include, but are not limited to, violation of these terms and conditions, applicable law, or Dharohar Logistics Private Limited's policies, misuse of Dharohar Logistics Private Limited's services, security risks, or fraudulent activities. Dharohar Logistics Private Limited may restore the consignor's access at its sole discretion.

Dharohar Logistics Private Limited Protect - The Consignor hereby undertakes and agrees that, should he/she so desire, he/she shall opt for additional coverage to secure the shipment from point of origin to point of final destination at his/her own cost. Dharohar Logistics Private Limited shall not be liable for insuring the shipment. Dharohar Logistics Private Limited Protect shall not cover shipments containing any Notified Items or Restricted Documents and Dharohar Logistics Private Limited shall not be liable towards the consignor in such cases. Further, in cases where the consignor has shipped any electronic item without packing it using the original packaging for such item (as provided by the manufacturer of said electronic item), Dharohar Logistics Private Limited Protect shall not cover any incident of damage to the shipment and Dharohar Logistics Private Limited shall not be liable towards the consignor in such cases.

The structure of liability in case a shipment is secured by Dharohar Logistics Private Limited Protect is as follows :

Declared Value	Premium Charged	Loss/Damage Payout
₹ 1 - ₹ 2,499	₹ 100	100% of Declared Value
₹ 2,500 - ₹ 5,000	₹ 100	80% of Declared Value
₹ 5,001 - ₹ 12,999	2%	80% of Declared Value
₹ 13,000 - ₹ 21,999	2.1% - 2.9%	58-78% of Declared Value
₹ 22,000 - ₹ 26,999	3%	51-55% of Declared Value
₹ 27,000 - ₹ 49,999	3%	50% of Declared Value

If the declared value of the contents of the shipment lies between INR 25,000 and INR 50,000 then shipment will have to be covered by Dharohar Logistics Private Limited Protect. Shipments with a declared value exceeding INR 50,000 cannot be shipped via Dharohar Logistics Private Limited Direct.

However, Dharohar Logistics Private Limited will not be liable for any refunds if the declared value stated is incorrect.

The consignor declares that he has packed the consignment as per packaging guidelines mentioned below. The consignor undertakes the entire responsibility in case of any damage to the goods due to faulty or improper packaging and shall not make any claim, whatsoever, against Dharohar Logistics Private Limited for the same. Some examples of packaging guidelines are below:

S.No.	Product	Weight slabs	Packaging
1	Wedding invites, 1BOOK, 5DVDs, Aux cable, Headphones, PF Transfer Paper	0-250gm	Flyer / Waterproof envelope / Jiffy
2	Books, Reading Glasses with standard case, 1 Power Bank in box, Bluetooth speaker with box, 1 mobile/laptop charger, External hard disk drive, 1Diary + greeting card, wi-fi router with box packaging, 2 t-shirts	250-500gm	Flyer / Waterproof envelope / Jiffy. Only manufacturer provided packaging for all electronics items only.
3	4-5 T-shirts, Toddlers Jacket, Toddlers Shoe box	500g - 1kg	Box (3ply) (300*230*65)
4	Adult Shoes box, Jacket, Cooker, Decor items, Hand bag, Electronic item, Clothes, multiple apparels	1-3 kg	Box (5ply) (365*265*140) Only manufacturer provided packaging for all electronics items only.
5	Boots, Jacket, Cooker, Decor items, Hand bag, Electronic item, Clothes, Cooker/Induction cooker	3-5 kg	Box (5ply) (500*300*150) Only manufacturer provided packaging for all electronics items only.